We’re working differently right now

With the COVID-19 pandemic confronting us all, we’ve introduced contingencies to help protect the safety and wellbeing of you, your colleagues and our Advantage team members.

Most of our team are working from home – but we are here, fully staffed and working hard to maintain our service and ensure there is no interruption to your payments.

As the situation develops, we may need to make changes to the way we do things. We will provide any updates on this page.

If you need to contact us, please do so by phone, email or the Contact Us page.

 

You can continue to contact us on 1800 555 582 and our service team is operating at full capacity. However major phone carrier networks are experiencing intermittent congestion so your ability to contact us, and for us to contact you, may be impacted.

In-line with Government recommendations, our team members will temporarily cease to visit physical workplaces until these recommendations are lifted. We are conducting webinars and have added more phone appointments (available both during and after business hours) to ensure we continue to help new members set up salary packaging.

The easiest way to adjust your salary packaging amounts, make claims and add benefits is by completing the appropriate form. All salary packaing forms can be found here.

For some changes, we do need to speak to you – call us on 1800 555 582.

All up to date information about the benefits of salary packaging can be found on this website. You can find the most common salary packaging questions and answers on our FAQs page

If you have a specific question, you can contact us by clicking here

If you are new to salary packaging and ready to get started click here.

Your payments to your Super fund are being paid as normal. Global financial markets might be affecting your super balance.

Great news. For the 2020/21 FBT year (1 April 2020 to 31 March 2021), the Australian Taxation Office (ATO) has confirmed that you can use your meal entertainment funds to pay for takeaway and home delivered meals, provided the venue that you use previously had a dine-in option.

The ATO update can be found here.

You can now buy takeaway or home delivered food from any local restaurant, pub, or café where you could previously buy a meal to eat on the premises. If the business has only ever offered takeaway food, then you cannot pay with your Meal Entertainment funds.

Yes, you can purchase a takeaway or home delivered meal from any venue, and this can include alcohol.

Yes. If the pub, restaurant, or café previously offered dine in meals, you can purchase takeaways from them through food delivery services such as Deliveroo, Menulog and Uber Eats.

No. The change has been made because the introduction of strict social distancing guidelines has meant that restaurants, cafés, and pubs are now only offering takeaway or home delivered meals instead of their dine in option.

The ATO has advised that this change is for the current FBT year (1 April 2020 to 31 March 2021).