We’re working differently right now
With the COVID-19 pandemic confronting us all, we’ve introduced contingencies to help protect the safety and wellbeing of you, your colleagues and our Advantage team members.
Most of our team are working from home – but we are here, fully staffed and working hard to maintain our service and ensure there is no interruption to your payments.
As the situation develops, we may need to make changes to the way we do things. We will provide any updates on this page.
If you need to contact us, please do so by phone, email or the Contact Us page.
Can I still contact you by phone?
You can continue to contact us on 1800 555 582 and our service team is operating at full capacity. However major phone carrier networks are experiencing intermittent congestion so your ability to contact us, and for us to contact you, may be impacted.
Will you still be visiting my workplace?
In-line with Government recommendations, our team members will temporarily cease to visit physical workplaces until these recommendations are lifted. We are conducting webinars and have added more phone appointments (available both during and after business hours) to ensure we continue to help new members set up salary packaging.
What's the best way to change my salary packaging arrangements now?
The easiest way to adjust your salary packaging amounts, make claims and add benefits is by completing the appropriate form. All salary packaing forms can be found here.
For some changes, we do need to speak to you – call us on 1800 555 582.
What is the best way to learn more about salary packaging with Advantage now?
How do I sign up for salary packaging now?
If you are new to salary packaging and ready to get started click here.
Why is my Super balance fluctuating? Have you stopped paying deductions to my Super fund?
Your payments to your Super fund are being paid as normal. Global financial markets might be affecting your super balance.
As restaurants, pubs and cafés are now closed, how can I use my Meal Entertainment funds?
Great news. For the 2020/21 FBT year (1 April 2020 to 31 March 2021), the Australian Taxation Office (ATO) has confirmed that you can use your meal entertainment funds to pay for takeaway and home delivered meals, provided the venue that you use previously had a dine-in option.
The ATO update can be found here.
My local café offers takeaway meals. Can I pay with my Meal Entertainment funds?
You can now buy takeaway or home delivered food from any local restaurant, pub, or café where you could previously buy a meal to eat on the premises. If the business has only ever offered takeaway food, then you cannot pay with your Meal Entertainment funds.
My restaurant offers alcohol with their takeaway meal. Will this be an eligible Meal Entertainment purchase?
Yes, you can purchase a takeaway or home delivered meal from any venue, and this can include alcohol.
I need to purchase my meal through a food delivery service rather than direct from the restaurant? Will this still qualify?
Yes. If the pub, restaurant, or café previously offered dine in meals, you can purchase takeaways from them through food delivery services such as Deliveroo, Menulog and Uber Eats.
Is this a permanent change to the Meal Entertainment benefit?
No. The change has been made because the introduction of strict social distancing guidelines has meant that restaurants, cafés, and pubs are now only offering takeaway or home delivered meals instead of their dine in option.
The ATO has advised that this change is for the current FBT year (1 April 2020 to 31 March 2021).